FAQ

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General Information

What is YTD video downloader?
How does YTD work?
Identifying the version of YTD.
Is there a free YTD Downloader version?
Does YTD offer a Premium version?

Installation and Versions

Getting "Abort, Retry, Ignore" error when installing the latest version of YTD.
Uninstalling YTD?
How/where can I get the YTD Downloader full version?
How/where can I get the latest version of YTD Downloader?
Where can I get the old YTD Video Downloader version?
How can I uninstall the new version of YTD Downloader and install the old version?
Available languages for YTD Free Video Downloader.
YTD for Mac and mobile devices.
Is there a time limit on the free YTD Downloader?

Troubleshooting Downloading Videos

Getting a Failed error when downloading a video.
How can I fix the “download failed, the video you have requested is not available” error?
How can I record videos with YTD?
Some videos downloaded with YTD have an unknown file type.
Asking for a username / password when downloading a video from Facebook.
Using a proxy server for downloading.
The proxy server is requesting a password.
Can I download videos in a separate folder?
YTD Downloader “the video you requested is not available” error. How can I solve this?
YTD Downloader - "this video is restricted". Is there a fix?
Some sites do not work with YTD Video Downloader - is there a reason?

YTD Not working Errors

Why is YTD not downloading from YouTube?
Why is YTD Video Downloader not downloading
Basic YTD not downloading - how can I solve this
How can I solve the YTD failed error
YTD Downloader false virus - how can I solve this?
Error message - "YTD downloader no item matches your search". How can I fix this?
YTD Downloader is telling me my login info is not correct. How can I fix this?
Why is YTD Downloader not working for some YouTube videos?
My YTD downloader is pausing - how can I solve this?
My YT Downloader is not downloading. How can I fix this?
YTD Downloader is downloading but not saving my videos. How can I fix this?
Not able to locate the video files downloaded/converted using YTD.
Changing the name of the videos downloaded/converted using YTD

Troubleshooting Conversion and File Handling

Receiving an error message when attempting to convert.
Removing the video and keeping only the audio.
Converting a video with YTD for iPod Touch.
Not able to play a video file converted using YTD.
Converting a file to video DVD or audio CD.
Converting to PSP format is failing.
Downloading videos with subtitles using YTD.
Is there a file size restriction in YTD Downloader when converting MP4 to MP3?
YTD video downloader is too slow - how can I fix this?

Security and Safety

How can I avoid viruses on YTD Downloader?
YTD Video Downloader shows up as virus with Avast - how can I solve this?
Is YTD Video Downloader illegal?
Is YTD Downloader a virus?
Is YTD Downloader for Mac safe?
Is YTD video downloader malware?

Licensing and Activation

How do I activate YTD Pro for free?
Where can I get a YTD activation key?
Where can I get a YTD Pro License Key?
How can I recover my license?
Can I transfer my license in case my computer crashes or it is replaced?
Why do I receive a Communication Error message when trying to register my license number?
What is the validity of a YTD Premium license?
When does my YTD Premium license expire?
How can I purchase a YTD Premium license?
Can the YTD Premium license be used on multiple computers?
Where can I find YTD Video Downloader crack?

Refund and Subscription Management

How can I cancel my YTD Pro subscription?
How do I request a refund?
When can I ask for a refund?
How long does it take for the refund to be processed?
How can I cancel my subscription?

Miscellaneous

Why is YTD video downloader saying I have to upgrade to Pro?
Where is the YTD Downloader folder?

General Information

What is YTD video downloader?

YTD Video Downloader is a software application that allows users to download videos from various online platforms, such as YouTube, Vimeo, Facebook, and more. It enables users to save these videos to their computer or mobile device for offline viewing, and also convert those videos to their desired format.

How does YTD work?

Before proceeding, you need to download and install YTD Video Downloader on your PC and then click on the green "Free download" button on this page. At this point the browser will show you the downloaded executable, it will be named "YTDSetup". You can then simply start the installation by clicking on it, the system will ask for authorization and the procedure will be launched. To complete it, just click on the "Accept and install" button and then on "File".

After the installation process is complete, you need to follow a few simple steps to download your first video:

  • Go to the page from which you want to download the video and highlight the page address;
  • Then click on the highlighted address with the right mouse button and in the contextual menu press on "Copy" (you can also use the key combination "CTRL + C");
  • Go to Start and launch YTD Video Downloader;
  • Click on the "Paste URL" button;
  • At the end, to start the download, simply press the "Download" button.
  • Identifying the version of YTD.

    From the main screen, go to "Help" > "About YTD Video Downloader" the version you are currently using.

    Is there a free YTD Downloader version?

    YTD has a Free version. The free version has limited capabilities. For more details regarding the differences between YTD Basic and YTD Premium, please visit the following link: https://www.ytddownloader.com/buy_now.php.

    Does YTD offer a Premium version?

    Yes. YTD offers a Premium version which provides additional features. For more details please go here.


    Installation and Versions

    Getting "Abort, Retry, Ignore" error when installing the latest version of YTD.

    The existing file is being used by Windows and cannot be modified. In case you are installing the new version of YTD in the same location as the previous one, make sure to close any instances of YTD that are running before installing a new version. We recommend you to restart your computer and try installing YTD again. In case the issue persists, uninstall the older version of YTD by using "Add or Remove Programs" in the Windows Control Panel and the install the latest version.

    Uninstalling YTD?

    In order to uninstall YTD simply go to "Add or Remove Programs" in Windows Control Panel. Or select "Uninstall" from the "YTD Video Downloader" folder in the "Programs" section of the Windows "Start" menu.

    How/where can I get the YTD Downloader full version?

    You can purchase any YTD plan with a discount by clicking on the offer from YTD Free or from our website. For more details regarding the differences between YTD Free and any paid YTD plan, please visit the following link.

    How/where can I get the latest version of YTD Downloader?

    You can download and install the latest version of YTD Premium from our official website: https://cdn.ytddownloader.com/ytdpro.php

    After the install, open YTD and go to Activate > License Number> Enter License Number and click Activate in order to activate YTD Premium.

    Where can I get the old YTD Video Downloader version?

    You can download and install the old version of YTD Pro from:
    https://dl.ytddownloader.com/installers/5/YTDSetup.exe

    After the install, open YTD and go to Help > Your license > Enter license and click Register in order to activate YTD Pro.

    How can I uninstall the new version of YTD Downloader and install the old version?

    In order to see more information about uninstalling programs, please visit the following link: https://www.wikihow.tech/Uninstall-a-Program. You can download and install the old version of YTD PRO from: https://dl.ytddownloader.com/installers/5/YTDSetup.exe

    Available languages for YTD Free Video Downloader.

    YTD Downloader is available in English, Albanian, Arabic, Belarusian, Bulgarian, Chinese, Chinese Simplified, Croatian, Czech, Dutch, Estonian, Finnish, French, German, Greek, Hungarian, Italian, Kurdish, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Spanish, Swedish, Turkish.

    YTD for Mac and mobile devices.

    You can download YTD for Mac from here. You can download YTD for Android from here. YTD for iOS is available here

    Is there a time limit on the free YTD Downloader?

    Please note that the free version has limited functionalities. For more details regarding the differences between YTD Free and YTD Premium, please visit the following link: https://www.ytddownloader.com/buy_now.php.


    Troubleshooting Downloading Videos

    Getting a Failed error when downloading a video.

    There can be multiple causes for this. First, make sure you are using the latest version of YTD by opening the program and going to "Help" > "Check for updates".

    YTD uses cookies on Internet Explorer to download videos. In case you encounter issues downloading videos from specific sites, try playing them in IE and try downloading the video while Internet Explorer is running. If you cannot view the video please make sure IE is up to date.

    If you receive a "Pause, waiting for internet connection" or "Failed 6" error please perform the following actions: Regardless of your default web browser, reset your Internet Explorer settings by going to "Tools" (Alt + X keyboard shortcut) > "Internet Options" > "Advanced" tab. Select "Reset", making sure to choose the "Delete personal setting" check box.

    YTD's connection can be blocked by your antivirus or firewall. Make sure to add YTD to your firewall's list of allowed programs. If the issue persists, try switching your Antivirus and/or Firewall off and try using YTD again.

    If you are using AVG Internet Security please make sure to disable the AVG Accelerator option by going to "Options" -> "Advanced settings" -> "Web Browsing protection" -> "Online Shield".

    In case you use Zone Alarm, go to COMPUTER Protected section, then to Application Control. Select YTD, click on the ? (question mark), select ALLOW. Try using YTD. If the issue persists please uninstall Zone Alarm from your computer and try again.

    YTD's connection can be blocked by McAfee. When prompted about YTD's access, please select "Allow". If the issue persists please uninstall McAfee and try again.

    As a final solution you can uninstall YTD. Run a registry cleaner program and reinstall YTD.

    How can I fix the “download failed, the video you have requested is not available” error?

    If you receive a "the video you requested is not available" error, it means that the video is not listed anymore on the streaming site and therefore is not available for download.

    How can I record videos with YTD?

    YTD Free Video Downloader uses the URL from the web browser to download a video. Simply copy the URL from the address bar of your web browser and paste it to YTD and select "Download" in order to download the video to your computer.

    Some videos downloaded with YTD have an unknown file type.

    There are several video formats that can be found on the video sites. Most common formats are "flv" and "mp4". YTD will download videos in their original format. In case a downloaded video doesn't contain its extension within the file name (for example, is missing the ".mp4"), you will need to identify the correct type of the video file and rename it accordingly. For that open the video file in a text editor program such as Notepad and see if the first line of the file has "flv" or "mp4" in it.
    If your computer doesn't recognize a certain format and is unable to play it we recommend you to use the following program: VLC Media Player is a free, open source program that can play almost any video type without requiring additional software. It also tells you what type of video a file is (load the video and select "Media Info" under the Tools menu).

    Asking for a username / password when downloading a video from Facebook.

    A log in is required by Facebook to access any content. YTD will prompt you for your Facebook username and password when each time when you want to download a video from Facebook. Simply enter the same username and password you use to log in to Facebook.

    Using a proxy server for downloading.

    YTD uses the default proxy server defined in Internet Explorer Options. Make sure to set your proxy settings there.

    The proxy server is requesting a password.

    YTD does not allow the use of a password for HTTP proxy.

    Can I download videos in a separate folder?

    You can change the download destination folder by clicking the little "Folder" icon next to the "Save to" option from the "Download" tab and selecting your new location.

    YTD Downloader “the video you requested is not available” error. How can I solve this?

    If you receive a "the video you requested is not available" error, it means that the video is not listed anymore on the streaming site and therefore is not available for download.

    YTD Downloader - "this video is restricted". Is there a fix?

    If you receive a “this video is restricted” error, it means that the video has an age restriction and is available only for users of the streaming site.

    The login credentials for streaming sites are personal and not provided by us.

    Some sites do not work with YTD Video Downloader - is there a reason?

    YTD has a Free and a Premium version. The free version allows downloads from a large number of video streaming services. Among these, we can choose to download videos from YouTube, Vimeo, DailyMotion, TikTok, Facebook and many, many others.


    YTD Not working Errors

    Why is YTD not downloading from YouTube?

    Please make sure that you have the latest version of YTD by going to Help > Check for Updates or by downloading it from our website. Do you encounter the same issue with several videos from multiple supported sites?

    What type of internet connection are you using (e.g: wi-fi, lan, cable, satellite)?

    If you receive a "Failed 2" error, please make sure YTD™ is added to your firewall's list of allowed programs.

    This issue could appear because of the antivirus software used by you. You can try to fully disable the antivirus protection and see if the issue persists.

    Why is YTD Video Downloader not downloading

    Please make sure that you have the latest version of YTD by going to Help > Check for Updates or by downloading it from our website. Do you encounter the same issue with several videos from multiple supported sites?

    What type of internet connection are you using (e.g: wi-fi, lan, cable, satellite)?

    If you receive a "Failed 2" error, please make sure YTD™ is added to your firewall's list of allowed programs.

    This issue could appear because of the antivirus software used by you. You can try to fully disable the antivirus protection and see if the issue persists. If it works please check your antivirus settings in order to receive the right protection.

    Basic YTD not downloading - how can I solve this

    Please make sure that you have the latest version of YTD by going to Help > Check for Updates or by downloading it from our website. Do you encounter the same issue with several videos from multiple supported sites?

    What type of internet connection are you using (e.g: wi-fi, lan, cable, satellite)?

    This issue could appear because of the antivirus software used by you. You can try to fully disable the antivirus protection and see if the issue persists. If it works please check your antivirus settings in order to receive the right protection.

    How can I solve the YTD failed error

    If you receive a "Failed 2" error, please make sure YTD™ is added to your firewall's list of allowed programs.

    YTD Downloader false virus - how can I solve this?

    Just in case YTD is experiencing a false positive flag, please click “Add to exclusions” when the false positive detection message appears.

    Error message - "YTD downloader no item matches your search". How can I fix this?

    If you receive a “YTD downloader no item matches your search” error, it means that currently YTD is not installed on your machine.
    You can download and install the latest version of YTD Basic from our official web site by selecting "Free Download".

    YTD Downloader is telling me my login info is not correct. How can I fix this?

    The login credentials for streaming sites are personal and not provided by us.

    Why is YTD Downloader not working for some YouTube videos?

    If you encounter any issues while using YTD Video Downloader, please contact our support team and we will be happy to assist you.

    My YTD downloader is pausing - how can I solve this?

    Please make sure that you have the latest version of YTD by going to Help > Check for Updates or by downloading it from our website. Do you encounter the same issue with several videos from multiple supported sites?

    What type of internet connection are you using (e.g: wi-fi, lan, cable, satellite)?

    If you receive a "Failed 2" error, please make sure YTD™ is added to your firewall's list of allowed programs.

    This issue could appear because of the antivirus software used by you. You can try to fully disable the antivirus protection and see if the issue persists. If it works please check your antivirus settings in order to receive the right protection.

    My YT Downloader is not downloading. How can I fix this?

    Please make sure that you have the latest version of YTD by going to Help > Check for Updates or by downloading it from our website. Do you encounter the same issue with several videos from multiple supported sites?

    What type of internet connection are you using (e.g: wi-fi, lan, cable, satellite)?

    If you receive a "Failed 2" error, please make sure YTD™ is added to your firewall's list of allowed programs.

    This issue could appear because of the antivirus software used by you. You can try to fully disable the antivirus protection and see if the issue persists. If it works please check your antivirus settings in order to receive the right protection.

    YTD Downloader is downloading but not saving my videos. How can I fix this?

    The .tmp files are temporary files that will be converted into the original file after the download is finished.

    If you are using an unstable internet connection the downloads can pause and different errors may appear.

    Please try to change the download destination folder by clicking the little "Folder" icon next to the "Save to" option from the "Download" tab and selecting your new location.

    Not able to locate the video files downloaded/converted using YTD.

    The location of your downloaded / converted files is displayed in the Download/Convert tab, next to the "Save to" label. Click on the directory to see the files. Click on the folder icon to change the destination folder.

    Changing the name of the videos downloaded/converted using YTD

    Go to the Activity tab and right click the video, then select Rename.


    Troubleshooting Conversion and File Handling

    Receiving an error message when attempting to convert.

    In case you receive the following message: "The conversion of your video file has failed, etc." please check the file name under "Select video file" and make sure it is properly set. This file name needs to be a full path to the file, not just the name of the file. For example, if you downloaded a video and saved it as "myvideo.mp4" in your "C:Videos" folder, the "Select video file" box should have "C:Videos myvideo.mp4" in it not just "myvideo.mp4" (no directory name) or "C:Videos myvideo" (no file extension, e.g. ".mp4"). To get the entire file path in the "Select video file" box, click the "Browse" button and locate the video on your drive, select it and try the conversion again, making sure the entire file and path is present and correct.
    In case you are still receiving the error message, you may be missing a codec or have conflicting codecs on your computer. This is likely if you are using older version of Windows or you have many video processing applications on your computer. You will need to identify what codec is missing or corrupt and fix it. There are several codec packs available at sites like download.com, eg: Windows Essentials Media Codec Pack however we do not recommend, we do not endorse and we are not responsible for a particular codec pack.

    Removing the video and keeping only the audio.

    Simply go to the Convert tab, select the video file and choose MPEG Audio Layer 3 (MP3) from the drop-down menu. In the "Choose Quality" dialog you can choose the quality of the mp3 output file. Keep in mind that a higher quality implies a larger file size. You can modify the volume or select only a certain part of the video from the advanced conversion options. Click "Convert Video" and follow the progress in the activity tab.

    Converting a video with YTD for iPod Touch.

    Since the iPod Touch is more similar to the iPhone, than to the iPod, in order to convert videos for iPod Touch, please choose "iPhone Video" as the file type in the Convert tab.

    Not able to play a video file converted using YTD.

    It is possible that your computer does not recognize the format of the output file. For best playback results we recommend you to install VLC Media Player In case you are using Windows Media Player, you need to install or upgrade your audio and video codecs with a product such as the Windows Essentials Media Codec Pack.

    Converting a file to video DVD or audio CD.

    YTD downloads videos from various sites and converts them to several formats. Creating a video DVD or audio CD requires converting audio and video to the correct types and formats, as well as the ability to write files with correct names and locations. There are several commercial and free products available that will help you create a video DVD or audio CD with videos downloaded using YTD.
    Please also review this FAQ.

    Converting to PSP format is failing.

    Converting a file in PSP requires both audio and video data. MP3 files will not be successfully converted to PSP. Also, video files without sound or with the volume set to 0 will not be converted to PSP. Make sure your file has both audio and video data before converting to PSP.

    Downloading videos with subtitles using YTD.

    YTD will download only the original video. The subtitles are separately introduced in it and will not be downloaded by YTD.

    Is there a file size restriction in YTD Downloader when converting MP4 to MP3?

    YTD does not have a file size restriction for conversions of any kind.

    YTD video downloader is too slow - how can I fix this?

    The download speed is limited by your bandwidth. Also, please note that the speed can be also impacted by the servers of the streaming sites you are currently using to download the videos from, as they might limit the bandwidth.
    If you are using an unstable internet connection, the downloads can pause and different errors may appear.


    Security and Safety

    How can I avoid viruses on YTD Downloader?

    To avoid viruses on YTD Downloader:
    • Download only from official sources.
    • Use trusted antivirus software.
    • Verify file extensions.
    • Avoid clicking on suspicious ads.
    • Keep your software updated.

    YTD Video Downloader shows up as virus with Avast - how can I solve this?

    In case YTD is experiencing a False Positive flag from Avast, please be assured that our team is working on resolving this issue as soon as possible.

    In the meantime, please check your antivirus settings in order to add YTD to the allowed programs list and receive the right protection by going to https://support.avast.com/en-us/article/Antivirus-scan-exclusions/

    Is YTD Video Downloader illegal?

    YTD Video Downloader is intended for personal use only and should not be used to infringe on any copyrighted material. However, it is legal to download videos for personal use, such as viewing offline or sharing with friends and family.

    Is YTD Downloader a virus?

    Our application does not contain any malware. YTD is 100% clean and permanently checked for potential threats.

    Is YTD Downloader for Mac safe?

    Yes, YTD is completely safe and free of any viruses or malware. We take the security of our software very seriously and regularly scan it for any potential threats, and we do not store any user data.

    Is YTD video downloader malware?

    NO, YTD is completely safe and free of any viruses or malware. We take the security of our software very seriously and regularly scan it for any potential threats, and we do not store any user data.


    Licensing and Activation

    How do I activate YTD Pro for free?

    For more details regarding the differences between YTD Free and any paid YTD Pro plan, please visit the following link. You can purchase any YTD Premium plan with a discount by clicking on the offer from YTD Basic or from our website.

    Where can I get a YTD activation key?

    In order to get your license number/activation key, please go to the following link.

    Where can I get a YTD Pro License Key?

    You can purchase any YTD plan with a discount by clicking on the offer from YTD Free or from our website.

    For more details regarding the differences between YTD Free and any paid YTD Premium plan, please visit the following link.

    How can I recover my license?

    Please complete the form here and we will send you an email with the license number.

    Can I transfer my license in case my computer crashes or it is replaced?

    Yes. In order to transfer your YTD Premium license simply go to Help > Transfer Your License. If you need to reset your YTD Premium license please go here.

    Why do I receive a Communication Error message when trying to register my license number?

    The registration process is blocked by something. We recommend you to disable your firewall and/or bypass your modem/router in order to use a direct connection to the internet.

    What is the validity of a YTD Premium license?

    The Premium license is valid for 1 year from the moment of purchase, for all YTD versions that are released during that time frame.
    We recommend you to carefully review the Premium license terms before purchase since future versions may contain new or different license terms.

    When does my YTD Premium license expire?

    To view this information please go to Help > Your license. There you will find the expiration date. You also have the option to renew your YTD Premium subscription.

    How can I purchase a YTD Premium license?

    You can securely perform the transaction using Visa, Mastercard, American Express, Discover, Banking Account or a Paypal account. Some other payment methods are accepted as well.

    Can the YTD Premium license be used on multiple computers?

    No, the license can be registered on a single computer at a time.
    In case you wish to use YTD Premium on several computers, we are offering discounts for multiple licenses purchased. In order to get this discount, please contact us with your request by using our contact page.

    Where can I find YTD Video Downloader crack?

    We advise against seeking unofficial versions of our app and we take no responsibility for any security issues resulting from those versions. The safest source to get YTD video downloader is here.


    Refund and Subscription Management

    How can I cancel my YTD Pro subscription?

    If you have purchased YTD with a subscription, at any time after the purchase, you can cancel your subscription from your account or you can request the cancellation from our side.

    How do I request a refund?

    Requesting a refund is very simple. All you need to do is to contact our support team here.

    When can I ask for a refund?

    In case you are not satisfied with YTD Video Downloader Pro, you can contact us within 30 days of your purchase to receive a refund.
    Please note that unless the transaction was subject to a fraudulent purchase, refunds requested more than 30 days after your initial purchase date will not be processed.

    How long does it take for the refund to be processed?

    The refund should appear on your credit card statement within 48 hours after our email of confirmation. Upon receiving your refund you must uninstall or stop using any software products for which you no longer posses a valid, purchased license.
    GreenTree Applications SRL reserves the right to disable any product keys and/or serial numbers issued to you for the refunded products.

    How can I cancel my subscription?

    You can cancel your subscription at any time! In the license email you will find a "manage subscription" link. Using that link you can cancel the subscription. You can find the email by searching your inbox for “Your YTD Video Downloader Premium license”. You can also send a request to cancel your subscription to our support team.


    Miscellaneous

    Why is YTD video downloader saying I have to upgrade to Pro?

    YTD has a Free and a Premium version. The free version has limited capabilities. For example, it allows users to download one video at a time, even at maximum resolution. It does not support playlists but allows quick video conversion.

    For more details regarding the differences between YTD Basic and YTD Premium, please visit the following link: https://www.ytddownloader.com/buy_now.php

    Where is the YTD Downloader folder?

    Before starting the download, you can customize the download quality through the appropriate drop-down menu and the folder where your videos will be stored. Those automatically set are the best available quality and the "My Documents" folder.